Privacy Policy

1. Information We Collect

We collect personal information that is necessary to provide you with high-quality physiotherapy services. This includes:

Personal Identification Information: Name, address, phone number, email address, date of birth, gender.
Health Information: Medical history, current health conditions, treatment plans, progress notes, and any other information necessary to provide physiotherapy care.
Payment Information: Billing details such as credit card or insurance information (when applicable).

We collect this information through forms, phone calls, emails, or during in-person assessments.

2. How We Use Your Information

Your personal and health information is used for the following purposes:

Providing Physiotherapy Services: We use your health information to assess your condition, develop treatment plans, and monitor progress.
Billing and Payment: We use your personal and payment information for invoicing, processing payments, and insurance claims.
Communication: We may use your contact information to communicate with you about appointments, treatment updates, or relevant health information.
Compliance with Legal Obligations: We may be required to use and disclose your information to comply with legal requirements, such as providing records to regulatory bodies or for insurance verification.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes:

Data Security: We store all client information securely using encrypted systems and secure servers.
Confidentiality: All our staff members are trained to keep your information confidential. We limit access to your personal data to those who need it to provide services.
Paper Records: Any paper records with personal information are stored in a secure, locked location.

4. Sharing Your Information

We respect your privacy and will not share your personal or health information without your consent, except in the following circumstances:

With Your Consent: We may share your information with other healthcare professionals if you provide consent, for example, when referring you to a specialist.
Service Providers: We may share your information with third-party providers who assist us with billing, insurance claims, and other services. These third parties are obligated to protect your privacy.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal investigation.

5. Retention of Information

We will retain your personal and health information for as long as necessary to provide you with physiotherapy services and to comply with legal and regulatory requirements. Once the retention period has ended, we will securely dispose of your personal data.

6. Your Rights

You have the right to:

Access Your Information: You may request to access and review the personal and health information we hold about you.
Update or Correct Information: If your personal information is inaccurate or incomplete, you can request corrections.
Withdraw Consent: You may withdraw your consent to use your personal information at any time, except when it is necessary for us to comply with legal or regulatory obligations.
Request Deletion: In certain circumstances, you may request that we delete your personal information, subject to applicable laws.

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking

We may use cookies and similar technologies on our website for functionality purposes, such as remembering your preferences or improving your online experience. Cookies are small files that are stored on your device. You can manage your cookie preferences through your web browser settings.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before submitting any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "Effective Date." We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Mobile Motion Physiotherapy
Phone: +1 905-757-8055
Address: Churchill, ON L0L